Škoda Business Excellence
Why Škoda Business Excellence?
Achieve peak performance and efficiency across all areas of dealership and customer care operations. With global coaching programmes, Škoda Business Excellence helps you build an ideal work environment and a high-performing sales team that drives long-term success, outstanding customer satisfaction, and strong profitability.
Unlike traditional training programmes, Škoda Business Excellence provides you with personalised consulting and solutions tailored to your needs. We take into account the legal, economic, and structural specifics of your market, as well as the distinct demands of your customers and dealerships.
Discover Škoda Business Excellence programmes and take your performance to the next level.
Excellent dealer team
Enthusiastic customers
Strong profitability
3 Programme Pillars
The key areas of Škoda Business Excellence are the following three pillars:
Coaching & Consulting
Coaching & Consulting helps dealerships enhance their overall performance and profitability. We provide tailored consulting and coaching services for Pre-Sales, Sales, After Sales, Renewal, Marketing, and Management. We also offer specific coaching modules focused on areas such as eMobility or sustainability. The programme aims to increase dealership performance and profitability, improve customer satisfaction, and optimize processes, team collaboration, and communication.
Dealer Principal Programme
The Dealer Principal Programme is aimed at Dealer Principals (Managing Directors or Active Owners), offering them a unique platform for networking, sharing best practices, and gaining new inspiration. The programme emphasises a practical approach and primarily focuses on development of leadership and managerial skills, effective company management and preparedness for future challenges.
Field Force Programmes
The programmes focus on deepening and fine-tuning the existing knowledge and experience of the importer's Field Force. In a broader context, the goal of the programmes is to support dealerships through the further development of Field Force, providing them with an effective self-education methodology and improving the coordination of Sales and After Sales activities.
Programme Offerings
Choose a topic you'd like to focus on and explore ŠBE programmes tailored to your needs. Download the Škoda Business Excellence catalogue here.