Over-the-Air Updates are sent to the vehicle via Škoda Connect: Online System Update service. An Over-the air Update can be delivered to the vehicle only if:
• The vehicle has a primary user, in which case the vehicle is visible in MyŠkoda for the primary user and primary user is visible in the vehicle (Menu -> Users). If not, please add the VIN of your vehicle to your Garage in the MyŠkoda app and follow the proposed steps. You can also check out the video tutorial here.
• Network coverage – because Over-the-Air Updates are delivered to your vehicle via Škoda Connect services, cellular network coverage is essential for an update to be successful. If network connectivity becomes limited after the process has started, the update will be automatically resumed after network connectivity becomes available again. You can check your vehicle’s signal strength on the main infotainment display.
• Online Mode is enabled (ON) in the privacy settings (Menu -> Users -> Settings). When your vehicle is running, make sure the light of the SOS module in your overhead console is green. If it is, this means your vehicle is “online” and able to communicate with Škoda servers.
• Battery charged to at least 50 %.
The vehicle cannot be driven.
The user must leave the vehicle and lock it for the installation to start:
• If the vehicle is not locked within ten minutes of the Install button being pressed, the update will not be completed.
• If the vehicle is reapproached and unlocked, it must be locked again within two minutes, otherwise the update will not be completed. The same applies if the function automatically unlocking the vehicle when the key is detected approaching is enabled.
KESSY locking/unlocking of the vehicle is disabled, the remote (central) control remains functional throughout the process.
Safelock will not be enabled (the doors can still be opened from the inside).
Comfort Opening is disabled (central locking will be unlocked, but the windows stay closed).
Coming/Leaving Home will not be activated (all lights stay off).
The alarm is deactivated, the LED on the doors continues to flash (until the door control unit is updated).
When charging is active, the install button is not available.
When the update is active, charging cannot be activated.
If the vehicle is plugged into a Wallbox or a public charging station, charging process may not resume after the update is complete.