By this document, we as the controller of personal data – company ŠKODA AUTO a.s., tř. Václava Klementa 869, 293 01, Mladá Boleslav, Identification No.: 00177041, registered in the Register of companies kept by the Municipal Court of Prague under section B file No. 332 (hereafter referred to as “company ŠKODA AUTO“) – provide information on the personal data processing and your rights related to this processing.
The processing of personal data includes following activities:
Sale in the ŠKODA AUTO e-shop
Purpose of the processing:
Performance of e-shop order
Description of the purpose of processing:
We will use the personal data for the purposes of performance of your e-shop order, accepting order, assuring the performance thereof, automatic generating of an invoice and subsequent delivery of the invoice either via our business partner dealing with the e-shop orders in the case of home delivery orders or the member of distribution network in the case of order pick-up at the premises of one of our members of distribution network. If you provide us within your order with a photography that you would like to use for interior design of your car, we shall use the photography for this purpose.
Legal basis of the processing:
We have to carry out the processing to be able to enter into a contract with you, or to perform the contract you entered in. The provision of your personal data is a contractual requirement and if you fail to provide them, we might not be able to conclude a contract with you or it might not be possible for us to perform the contract already concluded.
Categories of the personal data we process:
Identification data
Contact information
Descriptive data
Transaction data
Information on mutual communication and interaction
Photo/video
History of trading
Processing and archiving period:
10 years after order’s performance.
Categories of data processors or recipients to whom we may provide the personal data:
E-shop administrators, members of the distribution network, 3rd party administrative staff within the EU and outside the EU, delivery service providers and postal delivery service providers. Upon request, your personal data can be provided to public authorities, in particular to courts, the Police of the Czech Republic and other law enforcement agencies to the necessary extent and within the boundaries of law.
Source of the personal data:
We collect personal data directly from you through the forms in the ŠKODA AUTO e-shop.
Transfers of personal data to third countries or supranational organisations:
As part of the above-mentioned processing, your personal data will not be transferred to any third country or any other multinational company.
Automated decision-making based on the personal data:
During this personal data processing, automated decision-making based on the personal data does not occur.
Other information
Personal data may be archived in the public interest and used for scientific, historical or statistical research purposes. In wellfounded cases the personal data can also be the subject of the processing for the purposes of legal matters resolution, including the performance of obligations towards the public administration bodies and monitoring and ongoing evaluation of legal risks.
Purpose of processing:
Customer account management
Description of purpose of processing:
Your personal data are used for the purpose of maintaining a customer account based on the ŠkodaID you have created. The services provided within the customer account mainly include the possibility of quick login to the E-shop, management of customer information by the user, display of the trading history by the customer.
Legal basis of processing:
We have to carry out the processing to be able to enter into a contract with you, or to perform the contract you entered in. The provision of your personal data is a contractual requirement and if you fail to provide them, we might not be able to conclude a contract with you or it might not be possible for us to perform the contract already concluded.
Categories of personal data we process:
Processing and archiving period:
Until you delete your ŠKODA ID account or in case of your inactivity for 4 years and 6 months, your account may be deactivated and archived, whichever comes first.
Categories of data processors or recipients to whom we may provide personal data:
E-shop administrators, members of distribution network, 3rd party administrative staff within the EU and outside the EU. Upon request, your personal data can be provided to public authorities, in particular to courts, the Police of the Czech Republic and other law enforcement agencies to the necessary extent and within the boundaries of law.
Source of personal data:
We receive the personal data directly from you.
Transfers of personal data to third countries or supranational organizations:
As part of the above-mentioned processing, your personal data will not be transferred to any third country or multinational company.
Automated decision-making based on personal data:
During this personal data processing, automated decision-making based on personal data does not occur.
Other information:
Personal data may be archived in the public interest and used for scientific, historical or statistical research purposes. In well-founded cases the personal data can also be the subject of the processing for the purposes of legal matters resolution, including the performance of obligations towards the public administration bodies and monitoring and ongoing evaluation of legal risks.
Purpose of processing:
Returns – complaints handling
Description of purpose of processing:
We will use your personal data to resolve complaints or return your order from the E-shop, including acceptance of the request, ensuring its fulfillment, automatic generation of accounting documentation and subsequent processing.
Legal basis of processing:
We have to carry out the processing to be able to enter into a contract with you, or to perform the contract you entered in. The provision of your personal data is a contractual requirement and if you fail to provide them, we might not be able to conclude a contract with you or it might not be possible for us to perform the contract already concluded.
Categories of personal data we process:
Processing and archiving period:
10 years after the complaint has been settled
Categories of data processors or recipients to whom we may provide personal data:
E-shop administrators, members of distribution network, 3rd party administrative staff within the EU and outside the EU, delivery service providers and postal delivery service providers, Volkswagen Financial Services. Upon request, your personal data can be provided to public authorities, in particular to courts, the Police of the Czech Republic and other law enforcement agencies to the necessary extent and within the boundaries of law.
Source of personal data:
We receive the personal data directly from you.
Transfers of personal data to third countries or supranational organizations:
As part of the above-mentioned processing, your personal data will not be transferred to any third country or multinational company.
Automated decision-making based on personal data:
During this personal data processing, automated decision-making based on personal data does not occur.
Other information:
Personal data may be archived in the public interest and used for scientific, historical or statistical research purposes. In well-founded cases the personal data can also be the subject of the processing for the purposes of legal matters resolution, including the performance of obligations towards the public administration bodies and monitoring and ongoing evaluation of legal risks.