By this document, we as the controller of personal data – company ŠKODA AUTO a.s., tř. Václava Klementa 869, 293 01, Mladá Boleslav, Identification No.: 00177041, registered in the Register of companies kept by the Municipal Court ofPrague under section B file No. 332 (hereafter referred to as “company ŠKODA AUTO“) – provide information on the personal data processing and your rights related to this processing.
The processing of personal data includes following activities:
Sale of Car and Provision of After-sale Services
To be able to arrange for you a purchase of a ŠKODA car and after-sale services, we will work with the information about you (your personal data). This information is necessary for dealing with various matters as part of a purchase contract or service interventions in order for us to be able to meet our mutual obligations or provide the best quality services. Thus, we do not have to ask you for explicit consent with such a procedure (the relevant data are a contractual requirement or we have a legitimate interest). We prepared this document to give you a better idea about specific situations and reasons why we need to work with your data (data processing purposes).
We will use the information about you for:
- Realisation of car sale
- Assurance and provision of after-sale services
- Client satisfaction survey
- Provision of Mobile Online Services ŠKODA Connect
- Realisation of Emergency Call
- Addressing car owners with an offer to co-operate with service network research
- Development of a product
If, at the same time, you are a member of a target group, we will use the information about you for:
- Provision of financial benefit or
- Provision of financial benefit to the members of target group and holders of disabled person’s registration card
We will use the information about you for:
- Performance of order in the ŠKODA AUTO service
- Settlement with suppliers concerning guarantee expenses incurred because of them
- Settlement with members of the distribution network regarding guarantee and post-guarantee repairs and service measures
- Organisation and assurance of service measures
If you give your consent to us, we will use the information about you for:
- Signing a service order contract via a biometric signature
We will use the information about you for:
- Realisation of client’s order
If you give your consent to us, we will use the information about you for:
- Verification of customer’s data and internal processes
We will use the information about you for:
- Dealing with client complaints
If you have any questions regarding our handling of your personal data, please contact the DP Office of ŠKODA AUTO or you can read the Personal Data Protection Principles on our website.
Purpose of the processing:
Realisation of car sale
Description of the purpose of processing:
We use your personal data in all steps that are necessary in order for you to be able to buy one of our cars, i.e., for creation of the order of your future car and the subsequent conclusion and performance of a purchase contract, including an invoice creation and the subsequent hand-over of your car at the premises of our business partner. On the basis of the concluded contract on car purchase we use your personal data to be able to contact you with a request to register to Connect Car service, if you have purchased this service.
Legal basis of the processing:
We have to carry out the processing to be able to enter into a contract with you, or to perform the contract you entered in. The provision of your personal data is a contractual requirement and if you fail to provide them, we might not be able to conclude a contract with you or it might not be possible for us to perform the contract already concluded.
Categories of the personal data we process:
Identification data
Contact information
Descriptive data
Transaction data
Product specifications
History of trading
Trading profile
Processing and archiving period:
10 years after completion of car production.
Categories of data processors or recipients to whom we may provide the personal data:
Members of distribution network.
Volkswagen Group Info Services AG (only VIN and technical data about the vehicle, e.g. color, engine, equipment). More information on data processing by Volkswagen Group Info Services AG can be found here.
Upon request, your personal data can be provided to public authorities, in particular to courts, the Police of the Czech Republic and other law enforcement agencies to the necessary extent and within the boundaries of law.
Source of the personal data:
We receive the personal data directly from you.
Transfers of personal data to third countries or supranational organisations:
As part of the above-mentioned processing, your personal data will not be transferred to any third country or multinational company.
Automated decision-making based on the personal data:
During this personal data processing, automated decision-making based on the personal data does not occur.
Other information
Personal data may be archived in the public interest and used for scientific, historical or statistical research purposes. In well-founded cases the personal data can also be the subject of the processing for the purposes of legal matters resolution, including the performance of obligations towards the public administration bodies and monitoring and ongoing evaluation of legal risks.
Purpose of the processing:
Provision of financial benefit
Description of the purpose of processing:
We will use your personal data for the purpose of your placement in respective target group, based on which you can receive, together with the member of distribution network you selected, a financial benefit in buying your car. This does not include making of photocopies of disabled persons’ registration cards.
Legal basis of the processing:
We have to carry out the processing to be able to enter into a contract with you, or to perform the contract you entered in. The provision of your personal data is a contractual requirement and if you fail to provide them, we might not be able to conclude a contract with you or it might not be possible for us to perform the contract already concluded.
Categories of the personal data we process:
Identification data
Contact information
Descriptive data
Transactional data
Product specifications
Processing and archiving period:
10 years after provision of financial benefit.
Categories of data processors or recipients to whom we may provide the personal data:
Members of distribution network, agency checking correct drawing of funds by the business partners of ŠKODA AUTO.
Upon request, your personal data can be provided to public authorities, in particular to courts, the Police of the Czech Republic and other law enforcement agencies to the necessary extent and within the boundaries of law.
Source of the personal data:
We receive the personal data directly from you.
Transfers of personal data to third countries or supranational organisations:
As part of the above-mentioned processing, your personal data will not be transferred to any third country or multinational company.
Automated decision-making based on the personal data:
During this personal data processing, automated decision-making based on the personal data does not occur.
Other information:
Personal data may be archived in the public interest and used for scientific, historical or statistical research purposes. In well-founded cases the personal data can also be the subject of the processing for the purposes of legal matters resolution, including the performance of obligations towards the public administration bodies and monitoring and ongoing evaluation of legal risks.
Purpose of the processing:
Provision of financial benefit to the members of target group and holders of disabled person’s registration card
Description of the purpose of processing:
In the case of the provision of financial benefit as part of the “target group” and to disabled persons, we will scan and process your qualification card or disabled person’s registration card based on which you and the member of distribution network you selected will receive a financial benefit in buying a car. Obtained copies of qualification cards or disabled persons’ registration cards are archived for the purposes of internal audit only.
Legal basis of the processing:
We are authorised to process your personal data based on the consent granted by you. By granting a consent to personal data processing, you also consent to making a copy of your personal document according to respective law. If you did not give your consent to us, we will not process your personal data for this reason.
Categories of the personal data we process:
Copies of a personal document or other public document.
Processing and archiving period:
10 years after provision of financial benefit.
Categories of data processors or recipients to whom we may provide the personal data:
Members of distribution network.
Upon request, your personal data can be provided to public authorities, in particular to courts, the Police of the Czech Republic and other law enforcement agencies to the necessary extent and within the boundaries of law.
Source of the personal data:
We receive the personal data directly from you.
Transfers of personal data to third countries or supranational organisations:
As part of the above-mentioned processing, your personal data will not be transferred to any third country or multinational company.
Automated decision-making based on the personal data:
During this personal data processing, automated decision-making based on the personal data does not occur.
Other information:
Personal data may be archived in the public interest and used for scientific, historical or statistical research purposes. In well-founded cases the personal data can also be the subject of the processing for the purposes of legal matters resolution, including the performance of obligations towards the public administration bodies and monitoring and ongoing evaluation of legal risks.
Purpose of the processing:
Performance of order in the ŠKODA AUTO service
Description of the purpose of processing:
In case you want to use the services in our ŠKODA AUTO service, we will use your personal data, in particular in booking your visit, issuing a job order, or, as the case may be, potential approaching regarding your order and issuing an invoice, including potential dealing with an insurance event with an insurance company.
Legal basis of the processing:
We have to carry out the processing to be able to enter into a contract with you, or to perform the contract you entered into. The provision of your personal data is a contractual requirement and if you fail to provide them, we might not be able to conclude a contract with you or it might not be possible for us to perform the contract already concluded.
Categories of the personal data we process:
Identification data
Contact information
History of trading
Product specifications
Transaction data
Processing and archiving period:
15 years after termination of the service order.
Categories of data processors or recipients to whom we may provide the personal data:
Insurance company.
Upon request, your personal data can be provided to public authorities, in particular to courts, the Police of the Czech Republic and other law enforcement agencies to the necessary extent and within the boundaries of law.
Source of the personal data:
We receive the personal data directly from you.
Transfers of personal data to third countries or supranational organisations:
As part of the above-mentioned processing, your personal data will not be transferred to any third country or multinational company.
Automated decision-making based on the personal data:
During this personal data processing, automated decision-making based on the personal data does not occur.
Other information:
Personal data may be archived in the public interest and used for scientific, historical or statistical research purposes. In well-founded cases the personal data can also be the subject of the processing for the purposes of legal matters resolution, including the performance of obligations towards the public administration bodies and monitoring and ongoing evaluation of legal risks.
Purpose of the processing:
Signing a service order contract via a biometric signature
Description of the purpose of processing:
In case you want to use the services in our ŠKODA AUTO service, we will use your personal data to conclude a service order contract with you in our ŠKODA AUTO service via your (the so-called) dynamic signature.
Legal basis of the processing:
We are authorised to process your personal data based on the consent granted by you. If you did not give your consent to us, we will not process your personal data for this reason.
Categories of the personal data we process:
Biometric data.
Processing and archiving period:
10 years after termination of the service order.
Categories of data processors or recipients to whom we may provide the personal data:
Upon request, your personal data can be provided to public authorities, in particular to courts, the Police of the Czech Republic and other law enforcement agencies to the necessary extent and within the boundaries of law.
Source of the personal data:
We receive the personal data directly from you.
Transfers of personal data to third countries or supranational organisations:
As part of the above-mentioned processing, your personal data will not be transferred to any third country or multinational company.
Automated decision-making based on the personal data:
During this personal data processing, automated decision-making based on the personal data does not occur.
Other information:
Personal data may be archived in the public interest and used for scientific, historical or statistical research purposes. In well-founded cases the personal data can also be the subject of the processing for the purposes of legal matters resolution, including the performance of obligations towards the public administration bodies and monitoring and ongoing evaluation of legal risks.
Purpose of the processing:
Assurance and provision of after-sale services
Description of the purpose of processing:
We will use your personal data for the purpose of the conclusion of a contract on after-sale services, about which you express your interest, and provision of the relevant service. It covers a pre-paid service, extended guarantee and assistance services.
Legal basis of the processing:
We have to carry out the processing to be able to enter into a contract with you, or to perform the contract you entered into. The provision of your personal data is a contractual requirement and if you fail to provide them, we might not be able to conclude a contract with you or it might not be possible for us to perform the contract already concluded.
Categories of the personal data we process:
Identification data
Contact information
Product specifications
History of trading
Transaction data
Information on mutual communication and interaction
Processing and archiving period:
10 years after termination of the contract.
Categories of data processors or recipients to whom we may provide the personal data:
Members of distribution network, info line, ŠkoFIN s.r.o.
Upon request, your personal data can be provided to public authorities, in particular to courts, the Police of the Czech Republic and other law enforcement agencies to the necessary extent and within the boundaries of law.
Source of the personal data:
We receive the personal data directly from you.
Transfers of personal data to third countries or supranational organisations:
As part of the above-mentioned processing, your personal data will not be transferred to any third country or multinational company.
Automated decision-making based on the personal data:
During this personal data processing, automated decision-making based on the personal data does not occur.
Other information:
Personal data may be archived in the public interest and used for scientific, historical or statistical research purposes. In well-founded cases the personal data can also be the subject of the processing for the purposes of legal matters resolution, including the performance of obligations towards the public administration bodies and monitoring and ongoing evaluation of legal risks.
Purpose of the processing:
Client satisfaction survey
Description of the purpose of processing:
We will use your personal data to discover your opinion on the products and services provided as part of the entire distribution network of ŠKODA AUTO. The personal data are transferred to the companies that ensure the survey of your satisfaction for us. In the case of the discovery of your dissatisfaction, we can use your personal data to ensure a remedy (including the hand-over of the case to the relevant member of distribution network).
Legal basis of the processing:
We have an authorised interest to carry out this processing. We want to constantly improve our products and services so that our clients are satisfied with them.
Categories of the personal data we process:
Identification data
Contact information
Product specifications
Feedback
Processing and archiving period:
3 years after the provision of the service.
Categories of data processors or recipients to whom we may provide the personal data:
Members of distribution network, reporting agencies, agencies ensuring a satisfaction survey (if any), holding companies.
Upon request, your personal data can be provided to public authorities, in particular to courts, the Police of the Czech Republic and other law enforcement agencies to the necessary extent and within the boundaries of law.
Source of the personal data:
We receive the personal data directly from you.
Transfers of personal data to third countries or supranational organisations:
As part of the above-mentioned processing, your personal data will not be transferred to any third country or multinational company.
Automated decision-making based on the personal data:
During this personal data processing, automated decision-making based on the personal data does not occur.
Other information:
Personal data may be archived in the public interest and used for scientific, historical or statistical research purposes. In well-founded cases the personal data can also be the subject of the processing for the purposes of legal matters resolution, including the performance of obligations towards the public administration bodies and monitoring and ongoing evaluation of legal risks.
Purpose of the processing:
Dealing with client complaints
Description of the purpose of processing:
We will use your personal data to settle your complaint filed through an email, mail, over the phone, in person, at social networks and via website forms. To ensure your satisfaction we may, in case it is necessary for settling your complaint, provide your personal data to the members of distribution network.
Legal basis of the processing:
We have an authorised interest to carry out this processing. We want to meet the expected quality of our products and services and avoid potential disputes.
Categories of the personal data we process:
Identification data
Contact information
Descriptive data
Product specifications
History of trading
Information on mutual communication and interaction
Processing and archiving period:
5 years after the settlement of the complaint.
Categories of data processors or recipients to whom we may provide the personal data:
Members of distribution network.
Upon request, your personal data can be provided to public authorities, in particular to courts, the Police of the Czech Republic and other law enforcement agencies to the necessary extent and within the boundaries of law.
Source of the personal data:
We receive the personal data directly from you.
Transfers of personal data to third countries or supranational organisations:
As part of the above-mentioned processing, your personal data will not be transferred to any third country or multinational company.
Automated decision-making based on the personal data:
During this personal data processing, automated decision-making based on the personal data does not occur.
Other information:
Personal data may be archived in the public interest and used for scientific, historical or statistical research purposes. In well-founded cases the personal data can also be the subject of the processing for the purposes of legal matters resolution, including the performance of obligations towards the public administration bodies and monitoring and ongoing evaluation of legal risks.
Purpose of the processing:
Settlement with suppliers concerning guarantee expenses incurred because of them.
Description of the purpose of processing:
We will use your personal data to seek settlement with our suppliers (among others to ensure a financial compensation) regarding guarantee expenses incurred because of them. In order for us to make the settlement with the suppliers, we have to transfer some of your personal data to them as requested for specific cases.
Legal basis of the processing:
We have an authorised interest to carry out this processing. This interest rests in our settlement with suppliers.
Categories of the personal data we process:
Product specifications
Processing and archiving period:
5 years after the settlement of the compensation.
Categories of data processors or recipients to whom we may provide the personal data:
Supplier of a defective part.
Upon request, your personal data can be provided to public authorities, in particular to courts, the Police of the Czech Republic and other law enforcement agencies to the necessary extent and within the boundaries of law.
Source of the personal data:
We receive the personal data from third persons.
Transfers of personal data to third countries or supranational organisations:
As part of this processing, your personal data may be transferred to other companies within the ŠKODA AUTO group or, as the case may be, to other recipients in third countries, i.e. the People's Republic of China, the Republic of India and Russian Federation. In such case, this transfer may take place on the basis of standard contractual clauses, i.e. the model contract issued by the European Commission, without any change made in its text, as foreseen by current legal regulation on personal data protection. You can find the latest information at http://www.skoda-auto.com/other/privacy-statement.
Automated decision-making based on the personal data:
During this personal data processing, automated decision-making based on the personal data does not occur.
Other information:
Personal data may be archived in the public interest and used for scientific, historical or statistical research purposes. In well-founded cases the personal data can also be the subject of the processing for the purposes of legal matters resolution, including the performance of obligations towards the public administration bodies and monitoring and ongoing evaluation of legal risks.
Purpose of the processing:
Settlement with members of the distribution network regarding guarantee and post-guarantee repairs and service measures
Description of the purpose of processing:
We will use your personal data to seek settlement with members of the distribution network for guarantee and post-guarantee repairs of your car and for service measures implemented based on our statutory obligation. The processing of personal data includes exchange of data among ŠKODA AUTO and members of the distribution network.
Legal basis of the processing:
We have an authorised interest to carry out this processing. This interest rests in our settlement with the members of our distribution network.
Categories of the personal data we process:
Identification data
Contact information
Transaction data
History of trading
Product specifications
Processing and archiving period:
20 years from the settlement date.
Categories of data processors or recipients to whom we may provide the personal data:
Members of distribution network, marketing agencies.
Upon request, your personal data can be provided to public authorities, in particular to courts, the Police of the Czech Republic and other law enforcement agencies to the necessary extent and within the boundaries of law.
Source of the personal data:
We receive the personal data from third persons.
Transfers of personal data to third countries or supranational organisations:
As part of the above-mentioned processing, your personal data will not be transferred to any third country or multinational company.
Automated decision-making based on the personal data:
During this personal data processing, automated decision-making based on the personal data does not occur.
Other information:
Personal data may be archived in the public interest and used for scientific, historical or statistical research purposes. In well-founded cases the personal data can also be the subject of the processing for the purposes of legal matters resolution, including the performance of obligations towards the public administration bodies and monitoring and ongoing evaluation of legal risks.
Purpose of the processing:
Organisation and assurance of service measures
Description of the purpose of processing:
We will use your personal data to organise all types of service measures based on special legal regulations, including assurance of your awareness of the necessary service measures concerning your car or hand-over of your car VIN to the members of distribution network to discover whether a service measure is announced in respect of your car. We have your personal data based on our previous contact with you or they can be provided to us by the person that sold the car to you.
Legal basis of the processing:
We have to carry out the processing to meet the obligation imposed on us by legal regulation. The provision of the data is a statutory requirement and if you do not provide them, you may breach the law.
Categories of the personal data we process:
Identification data
Contact information
Product specifications
Processing and archiving period:
10 years after realization of the service measure.
Categories of data processors or recipients to whom we may provide the personal data:
Agencies ensuring service measures, members of distribution network.
Upon request, your personal data can be provided to public authorities, in particular to courts, the Police of the Czech Republic and other law enforcement agencies to the necessary extent and within the boundaries of law.
Source of the personal data:
We receive the personal data directly from you and from third persons.
Transfers of personal data to third countries or supranational organisations:
As part of the above-mentioned processing, your personal data will not be transferred to any third country or any multinational company.
Automated decision-making based on the personal data:
During this personal data processing, automated decision-making based on the personal data does not occur.
Other information:
Personal data may be archived in the public interest and used for scientific, historical or statistical research purposes. In well-founded cases the personal data can also be the subject of the processing for the purposes of legal matters resolution, including the performance of obligations towards the public administration bodies and monitoring and ongoing evaluation of legal risks.
Purpose of the processing:
Realisation of client’s order
Description of the purpose of processing:
Your personal data are used for the purpose of the performance of your order – additional assembly of accessories after the sale of car.
Legal basis of the processing:
We have to carry out the processing to be able to enter into a contract with you, or to perform the contract you entered into. The provision of your personal data is a contractual requirement and if you fail to provide them, we might not be able to conclude a contract with you or it might not be possible for us to perform the contract already concluded.
Categories of the personal data we process:
Identification data
Contact information
Product specifications
Processing and archiving period:
15 years after fulfilment of the order.
Categories of data processors or recipients to whom we may provide the personal data:
Upon request, your personal data can be provided to public authorities, in particular to courts, the Police of the Czech Republic and other law enforcement agencies to the necessary extent and within the boundaries of law.
Source of the personal data:
We receive the personal data directly from you.
Transfers of personal data to third countries or supranational organisations:
As part of the above-mentioned processing, your personal data will not be transferred to any third country or multinational company..
Automated decision-making based on the personal data:
During this personal data processing, automated decision-making based on the personal data does not occur.
Other information:
Personal data may be archived in the public interest and used for scientific, historical or statistical research purposes. In well-founded cases the personal data can also be the subject of the processing for the purposes of legal matters resolution, including the performance of obligations towards the public administration bodies and monitoring and ongoing evaluation of legal risks.
Purpose of the processing:
Verification of customer’s data and internal processes
Description of the purpose of processing:
Considering that we have to verify your identity, qualification and some similar data, which you have stated about yourself and which are decisive for fulfilment of our and your rights and duties within the purchase of a car (in accordance with particular circumstances, e.g. for granting a financial advantage or for manufacturing of an intelligent part), we make and archive a copy of your personal document, if you have granted a consent with such processing. According to the circumstances it may be a copy of an ID card, passport, driving license and/or another necessary personal document or other public document. The obtained copy can be used also for verification within the internal audit of fulfilling our rights and duties (e.g. entitlement for financial benefit). By granting a consent to personal data processing, you also consent to making a copy of your personal document according to respective law.
Legal basis of the processing:
We are authorised to process your personal data based on the consent granted by you. If you did not give your consent to us, we will not process your personal data for this reason.
Categories of the personal data we process:
Copy of a personal document or other public document.
Processing and archiving period:
10 years after making a copy.
Categories of data processors or recipients to whom we may provide the personal data:
Members of distribution network
Upon request, your personal data can be provided to public authorities, in particular to courts, the Police of the Czech Republic and other law enforcement agencies to the necessary extent and within the boundaries of law.
Source of the personal data:
We receive the personal data directly from you.
Transfers of personal data to third countries or supranational organisations:
As part of the above-mentioned processing, your personal data will not be transferred to any third country or multinational company.
Automated decision-making based on the personal data:
During this personal data processing, automated decision-making based on the personal data does not occur.
Other information:
Personal data may be archived in the public interest and used for scientific, historical or statistical research purposes. In well-founded cases the personal data can also be the subject of the processing for the purposes of legal matters resolution, including the performance of obligations towards the public administration bodies and monitoring and ongoing evaluation of legal risks.
Purpose of the processing:
Provision of Mobile Online Services ŠKODA Connect
Description of the purpose of processing:
We use the personal data for the purposes of your registration in the ŠKODA Connect environment, activation of the services ordered, matching with your vehicle via PIN code and procurement of regular services of the ŠKODA Connect within Infotainment Online and Care Connect, for the activation of services requiring a special procurement (remote car unlock or putting additional heating on), as well as the extension and termination thereof.
Such usage of your personal data may include, for instance, the usage of data acquired via GPS, such as the current location of the vehicle, and its potential transfer to Google EarthTMTM or similar service provider. In order to allow you to use the Mobile Online Services ŠKODA Connect, we shall use your personal data to create a user account. Therefore, we need you to submit to us your email address, to which we shall send you a confirmation email, and password. We shall add further personal data to your account depending on to which applications you shall sign-in via the user account.
If you visit the ŠKODA Connect Portal, we also process for this purpose your personal data collected via the portal in compliance with principles, which you may find here. In the interest of maximum security, the data are transferred in encrypted format.
Below you can find a detailed explanation of ŠKODA Connect and processing of data in connection with the individual services. The services that the you can use in the vehicle depend on the equipment of the vehicle and the services contracted in the valid ŠKODA Connect services Contract.
Legal basis of the processing:
We have to carry out the processing to be able to enter into the contract on provision of Mobile Online Services ŠKODA Connect with you, or to perform the contract you entered in. The provision of your personal data is a contractual requirement and if you fail to provide them, we might not be able to conclude a contract with you or it might not be possible for us to perform the contract already concluded. Without the processing of your personal data, as describer hereinabove, we would not be able to provide you with the Mobile Online Services ŠKODA Connect.
Categories of the personal data we process:
Identification data
Contact information
Product Specifications
Localisation data
History of trading
Processing and archiving period:
6 months after the cancellation of the user account.
Categories of data processors or recipients to whom we may provide the personal data:
Providers of Mobile Online Services ŠKODA Connect.
Upon request, your personal data can be provided to public authorities, in particular to courts, the Police of the Czech Republic and other law enforcement agencies to the necessary extent and within the boundaries of law.
Source of the personal data:
Directly from you and from the vehicle, via which you use the Mobile Online Services ŠKODA Connect and which thus communicates with ŠKODA AUTO data servers.
Transfers of personal data to third countries or supranational organisations:
As part of the above-mentioned processing, your personal data will not be transferred to any third country or multinational company.
Automated decision-making based on the personal data:
During this personal data processing, automated decision-making based on the personal data does not occur.
Other information
Personal data may be archived in the public interest and used for scientific, historical or statistical research purposes. In well-founded cases the personal data can also be the subject of the processing for the purposes of legal matters resolution, including the performance of obligations towards the public administration bodies and monitoring and ongoing evaluation of legal risks.
Purpose of the processing:
Realisation of Emergency Call
Description of the processing:
In the case of incident or any other event potentially threatening your life or health, your personal data will automatically be provided to the Emergency Call service provider and line 112.
If the vehicle is involved in a traffic accident, an automatic emergency call is made via the “Emergency Call” service to the “Call Centre”. The vehicle at the same time, via the sensors in the airbag and safety seat belts tensioners, detects whether an accident has occurred and in this case sends the current position of the vehicle, direction of travel, severity of the accident and number of persons in the vehicle at the time of the accident. Via the voice connection, the operator of the Call Centre shall take care of you pending the arrival of the rescue service. Via the SOS module button in the ceiling of the vehicle, you can manually report an emergency at any time or request assistance for other traffic participants in an emergency. If the vehicle has this equipment, this service is available to you even when a valid ŠKODA Connect services Contract has not been concluded. The list of supported languages and countries for the Emergency Call service is available on the configurator and ŠKODA Connect Portal. If desired, you can deactivate the service with your ŠKODA AUTO service partner; for more detailed information, please refer to the operating manual of the vehicle.
Authorisation for the processing:
The processing is necessary to protect your vital interest, especially your health.
Categories of the personal data we process:
Localisation data
Product specifications
Processing and archiving period:
6 months after termination of the service.
Categories of data processors or recipients to whom we may provide the personal data:
Providers of Mobile Online Services ŠKODA Connect, line 112.
Upon request, your personal data can be provided to public authorities, in particular to courts, the Police of the Czech Republic and other law enforcement agencies to the necessary extent and within the boundaries of law.
Source of the personal data:
Directly from you and from the vehicle, via which you use the Mobile Online Services ŠKODA Connect and which thus communicates with ŠKODA AUTO data servers.
Transfers of personal data to third countries or supranational organisations:
As part of the above-mentioned processing, your personal data will not be transferred to any third country or multinational company.
Automated decision-making based on the personal data:
During this personal data processing, automated decision-making based on the personal data does not occur.
Other information
Personal data may be archived in the public interest and used for scientific, historical or statistical research purposes. In well-founded cases the personal data can also be the subject of the processing for the purposes of legal matters resolution, including the performance of obligations towards the public administration bodies and monitoring and ongoing evaluation of legal risks.
Purpose of the processing:
Addressing car owners with an offer to co-operate with service network research
Description of the processing:
We process your personal data to be able to ask you for co-operation with research of our service partners. Personal data are processed to ensure an offer to conclude a contract on realization of mystery activities in order to verify the quality of technical skills of service partners. The addressing shall be done via e-mail or phone call in the period, when the proposed regular service check of your car is approaching.
Authorisation for the processing:
We have an authorised interest to carry out this processing. We want to continually improve our products and services so that our customers are satisfied with them.
Categories of the personal data we process:
Identification data
Contact information
Transaction data
History of trading
Product specification
Processing and archiving period:
5 years since the purchase of a vehicle.
Categories of data processors or recipients to whom we may provide the personal data:
Companies providing the realization of research
Upon request, your personal data can be provided to public authorities, in particular to courts, the Police of the Czech Republic and other law enforcement agencies to the necessary extent and within the boundaries of law. Source of the personal data: We receive the personal data directly from you.
Transfers of personal data to third countries or supranational organisations:
As part of the above-mentioned processing, your personal data will not be transferred to any third country or multinational company.
Automated decision-making based on the personal data:
During this personal data processing, automated decision-making based on the personal data does not occur.
Other information
Personal data may be archived in the public interest and used for scientific, historical or statistical research purposes. In well-founded cases the personal data can also be the subject of the processing for the purposes of legal matters resolution, including the performance of obligations towards the public administration bodies and monitoring and ongoing evaluation of legal risks.
Purpose of the processing:
Development of a product
Description of the processing:
We use your personal data to improve contemporary and to develop new products and services offered by both ŠKODA AUTO company and by members of its distribution network. To ensure this development we may use VIN number of your vehicle to pair with other databases.
Authorisation for the processing:
We have to carry out the processing to be able to enter into the contract with you, or to perform the contract you entered in. The provision of your personal data is a contractual requirement and if you fail to provide them, we might not be able to conclude a contract with you or it might not be possible for us to perform the contract already concluded.
Categories of the personal data we process:
Identification data
Contact information
Product specification
Processing and archiving period:
10 years since entering into a contract.
Categories of data processors or recipients to whom we may provide the personal data:
Insurance company
Upon request, your personal data can be provided to public authorities, in particular to courts, the Police of the Czech Republic and other law enforcement agencies to the necessary extent and within the boundaries of law.
Source of the personal data:
We receive the personal data directly from you and from third parties.
Transfers of personal data to third countries or supranational organisations:
As part of the above-mentioned processing, your personal data will not be transferred to any third country or multinational company.
Automated decision-making based on the personal data:
During this personal data processing, automated decision-making based on the personal data does not occur.
Other information
Personal data may be archived in the public interest and used for scientific, historical or statistical research purposes. In well-founded cases the personal data can also be the subject of the processing for the purposes of legal matters resolution, including the performance of obligations towards the public administration bodies and monitoring and ongoing evaluation of legal risks.