Services without login
When using the services of this app that do not require a login, your data will only be stored locally on your mobile device. If any other data need to be processed to provide these services, we refer to these in the section “Individual services without login”.
Services with login
When using services that do require a login, data will be transferred to our data server where it will be processed and – depending on the service concerned – stored in your SKODA user account.
The individual services, which do not require a login, are described below.
When a connection is established between the SKODA Connect LITE app and the DataPlug, the SKODA Connect LITE app will transmit geodata to record trip data and will store them locally on your mobile device. Routing, date, time, miles driven, duration, driving time, standing time, average speed, maximum speed and approximate fuel costs (derived from the “Fuel Monitor” service) and information about economical driving are recorded. Here, the parameters start time and end time, engine speed, acceleration and braking behaviour, speed and coolant temperatures are used to classify the driving style as “efficient” or “not efficient”, and rewarded with the corresponding points. In addition, you can also classify the trip as private, for business or as a journey to work. At the end of the trip, you can view these trips, export them as a PDF file with the export function, or delete them at any time. If you do not delete the trips, they will remain stored on your mobile device until you uninstall the SKODA Connect LITE app.
Transmission of geodata for this service can be activated and deactivated at any time in the SKODA Connect LITE app settings and in the settings of the mobile device.
The “Challenges” function allows you to collect further points in addition to the points for an efficient driving style in order to attain status upgrades more quickly. You decide which of the active challenges you wish to take. You can activate up to three challenges from various categories at one time. At any time, you can view which tasks you have to perform and you can cancel a challenge at any time. Some challenges allow other new challenges to be activated when they are successfully completed. Furthermore, there are still a limited number of (hidden) challenges, which you do not have to activate separately. These are intended as a surprise when the relevant parameters have been achieved.
The maximum scope of the parameters used to define successful completion of individual challenges in different combinations comprises: efficient driving style, distance, speed, acceleration and braking behaviour, coolant temperature, time period, destination, engine speed, difference in altitude, number of trips and information about filling of the fuel monitor. When a challenge has been completed successfully, this remains stored on you mobile device until you uninstall the SKODA Connect LITE app.
Transmission of geodata for this service can be activated and deactivated at any time in the SKODA Connect LITE app settings and in the settings of the mobile device.
In an emergency, a user is able to directly call the following numbers in the SKODA Connect LITE app:
The app also gives you the option to share your location with others, e.g. by text message or by e-mail.
The location can only be transmitted if the mobile device is able to identify a valid location and if you have activated the transmission of geodata for the SKODA Connect LITE app in the settings of your mobile device. When the user dials a telephone number, a voice connection is set up. When a call is made, only your telephone number will be transmitted.
Transmission of geodata for this service can be activated and deactivated at any time in the SKODA Connect LITE app settings and in the settings of the mobile device.
“Service and Schedule” gives you an overview of SKODA service partners. You select an authorized service partner as your favourite. In addition, you can also have the contact data and the distance to the service partner displayed, initiate a telephone call from the SKODA Connect LITE app and use the navigation software in your mobile device to guide you to your service partner. No data is automatically transmitted to the service partner.
Geodata need to be transmitted to allow the service partners in the vicinity of your current location to be displayed. You can activate and deactivate the transmission of geodata for this service at any time in the settings of the mobile device.
If you need assistance, you can contact SKODA Connect LITE Support by e-mail or telephone. If you choose the e-mail option, the following data will be transferred to your e-mail application as a pre-formulated text, providing this is stored in the SKODA Connect LITE app:
These will help SKODA Connect LITE Support to provide optimum assistance for your inquiry and in fault elimination. You can edit the pre-formulated text in the e-mail application before it is sent, so you decide which data you make available to SKODA Connect LITE Support. When you make contact by e-mail, we also receive the e-mail address from which you contacted us in addition to the data listed above.
When the user dials “Call Support”, a voice connection is set up. When a call is made, only your telephone number will be transmitted.
The individual services that require a login are described below.
If the SKODA Connect LITE app is connected to your vehicle, a new vehicle profile is automatically set up and activated for the paired vehicle on the basis of the vehicle identification number (VIN). If you wish to connect another vehicle to the SKODA Connect LITE app on a later date, another vehicle profile will be set up for this vehicle and activated. “My SKODA” shows you, for example, the name of the vehicle, the date it was first registered, the license plate number, when the next general inspection is due (defined by yourself) and the battery voltage. In addition, the following data are also displayed: the vehicle model (read out from the VIN), the current fuel level, the vehicle’s mileage and, with your consent, further vehicle details such as the model, model year, body colour, interior colour by comparing the VIN with a SKODA database. In addition, the user can also store the tires on the vehicle (please refer to the section "Tires” for further information).
Should a service appointment be due in the next 30 days or within the next 1,500 kilometres, a reminder about the next service appointment will be displayed. All content of the SKODA Connect LITE app is based on the currently active vehicle profile.
“Service and Schedule” gives you an overview of SKODA service partners and allows you to manage your agreed and performed service appointments locally on your smartphone.
“Service and Schedule” enables you to send a service appointment request on a topic of your choice to your selected service partner.
As soon as you have been notified of an appointment by your selected service partner, “Service and Schedule” enables you to enter this manually in the relevant request. Please note that your appointment will never be confirmed using the SKODA Connect LITE app. The appointment entered by you will not be transmitted to SKODA AUTO. Any changes you make or deletion of the manually entered appointment in the SKODA Connect LITE app will not be transmitted to your preferred service partner.
If an appointment is in the past, you can also add images to the appointment, e.g. the invoice. Furthermore, the app may – with your consent – set up an entry in the calendar in your mobile device.
In addition, you can also select a service partner as your favourite, have the contact data and the distance to the service partner displayed, initiate a telephone call from the SKODA Connect LITE app and use the navigation software in your mobile device to guide you to your service partner. No data about your selection of a preferred partner is automatically transmitted to the service partner.
If you do not delete the entries, they will remain stored on your mobile device until you uninstall the SKODA Connect LITE app.
Geodata need to be transmitted to allow the service partners in the vicinity of your current location to be displayed. You can activate and deactivate the transmission of geodata for this service at any time in the settings of the mobile device.
If a service requirement is established on the basis of the yellow warnings and error messages determined by the SKODA Connect LITE app or due to the service intervals for inspection or oil change service, you can request an individual service appointment proposal from your preferred SKODA service partner stored in the menu item “Service and Schedule”. For this purpose, you have the following options:
1. Automatic service appointment request: If you give your consent for an automatic service appointment request for the inspection service and/or oil change service, the necessary vehicle and customer data are automatically transmitted to your preferred service partner (i.e. without your manual intervention) when the selected service requirement is identified. You may revoke your consent at any time with effect for the future.
2. Manual service appointment request: If you have not given your consent in the SKODA Connect LITE app settings for an automatic service appointment request for the inspection service and/or oil change service and if a yellow warning or error message is issued or a service requirement (inspection / oil change) is identified, you can issue your consent to sending a service appointment request specifically for this yellow warning, error message and/or inspection / oil change service requirement. The necessary vehicle and customer data are then transmitted to your preferred SKODA service partner.
In both cases, the following data are transmitted via the Volkswagen AG server to the preferred SKODA service partner:
If a service requirement is identified on the basis of the red warnings determined by the SKODA Connect LITE app, you have the possibility of calling Roadside assistance.
To coordinate and optimize this service, the service partner will report information for processing the appointment and the personal data listed above to SKODA AUTO and the official local importer/national organization. The importer/national organization resident in your country can be found under the following link: http://www.skoda-auto.com/company/importers
If you do not consent to your data being transmitted, the service appointment request service will not be available and no data will be transmitted to a service partner.
The “Statistics” service statistically evaluates parameters selected for you, e.g. kilometres driven, driving time or the average efficient driving style. For this purpose, for example, date and time, mileage reading and speed are recorded. These statistics can be displayed for different time frames (day, week, month, year). Evaluation is restricted to the data stated in the services “Trips”, “Fuel Monitor" and “Challenges”.
On many vehicle models, “Fuel Monitor” automatically identifies a refuelling stop as soon as the fuel level is increased by at least 10 litres (if refuelling is not automatically identified, you can enter it manually). This function allows you to set up and save an overview of refuelling stops, their costs and the number of kilometres driven. When the SKODA Connect LITE app connects with your DataPlug, an approximate value for the number of litres of fuel added is detected. You can manually edit this value at any time. When a refuelling stop is automatically identified, the location where you refuelled is identified using the geoposition of your mobile device, and automatically saved in the Fuel Monitor. The location can only be transmitted if the mobile device is able to identify a valid location and if you have activated the transmission of geodata for the SKODA Connect LITE app in the settings of your mobile device. If a refuelling stop is manually entered, you can store the address yourself.
If the vehicle’s fuel level drops below the limits of 10 litres and 5 litres, a prompt to refuel your vehicle will appear in the SKODA Connect LITE app under News. Furthermore, you can have a message displayed on any compatible mobile device at the defined limits by activating messages in the menu item “Settings”.
If you do not delete the refuelling stops, they will remain stored on your mobile device until you uninstall the SKODA Connect LITE app.
Transmission of geodata for this service can be activated and deactivated at any time in the SKODA Connect LITE app settings and in the settings of the mobile device.
“Parking Space” saves the last known location of the vehicle in the SKODA Connect LITE app and displays this on a map, including the time you parked and the parking duration. The function enables you to navigate your way to the parking space or to send the vehicle location to others, e.g. as a text message or e-mail. In order to determine the vehicle's parking position, the geoposition of the mobile device is stored in the SKODA Connect LITE app as soon as the connection between the vehicle and the app is separated after a trip. The parking position identified is then displayed on a map section of the Google Maps service.
You can activate and deactivate the transmission of geodata for this service at any time in the settings of the mobile device.
The last parking position identified remains stored on your mobile device until you uninstall the SKODA Connect LITE app.
The “Tires” service gives you the possibility to enter relevant information about the selected running tires (winter tires / summer tires / Nordic tires / all-season tires) – e.g. tire manufacturer, mileage, date of production or the appointment for changing tires and a reminder for this. In addition, a corresponding individual service appointment can be requested with your selected Volkswagen service partner for a tire change or to buy new tires (please refer to Service Appointment Request for details of the data transmitted).
If you have activated notifications, you will be reminded of an agreed tire change appointment entered in the SKODA Connect LITE app.
The “Data Backup & Recovery” service protects you against loss of data and allows you, for example, to transfer your data to a new mobile device if you lose or exchange your old one. This service even makes it possible to change between the iOS and Android operating systems.
For this purpose, a backup copy (“Data Backup”) of the data stored in the SKODA Connect LITE app is created on the Volkswagen AG server for the following services:
The SKODA Connect LITE app settings are also transferred to the Volkswagen AG server for the same purpose.
The backup copy on the Volkswagen AG server can be deleted using “Data Backup” & “Other Options” in the settings.
To minimize use of your mobile data volume, large volumes of data (> approx. 100 kB) will only be transferred over an existing Wi-Fi connection. A backup copy is generated at least once a day. To guarantee data security, the SKODA Connect LITE app can only be used with one SKODA ID user account and only with one device at one time.
When support is needed, you can contact SKODA Connect LITE Support by means of a support request or by phone. If you select the option “Send support request”, the following data will be made available to SKODA Connect LITE Support for the purpose of providing optimum support in fault elimination, providing they are stored in the SKODA Connect LITE app:
When the user dials “Call Support”, a voice connection is set up. When a call is made, only your telephone number will be transmitted.
The Auxiliary Heater service is offered by Digades GmbH, Äußere Weberstraße 20, 02763 Zittau, Germany. Use of this service is subject to the data protection provisions of Digades GmbH / dfreeeze. For further information about data processing and the conditions of use, please refer to the Terms of Use.
After setting up a user account with Digades GmbH, you can log in within the Volkswagen Connect app and control your auxiliary heater using the access data for your dfreeeze user account. Your access data will only be stored locally on your mobile device and will not be transmitted to Volkswagen AG.
The commands for controlling your auxiliary heater will be transmitted directly from your mobile device to the Digades GmbH data server, which in turn will forward the command to the dfreeeze module installed in your vehicle.
Volkswagen AG will not forward any personal data processed in the course of using the SKODA Connect LITE App or SKODA ID to Digades GmbH.
The SKODA Connect LITE app sends selected notifications to the user’s mobile device (in the lock screen) via integrated app information about any new status or other information. The selection of notifications can be managed in the app settings.
The notifications can be activated and deactivated at any time in the settings of the user’s mobile device.